Expand Your Helpdesk,
Effortlessly.
We know your service desk is the core of your business, engaging with customers daily and serving as their first point of contact. Our 24/7 White Label Helpdesk provides direct technical support to your customers, resolving issues efficiently and professionally. We aim to minimise downtime, relieve your technical team, and ensure seamless, industry-leading service every step of the way.
Reduce
Outsource your helpdesk to cut overhead costs while scaling support services seamlessly as your business grows.
Focus
Redirect time and resources to core initiatives, leaving technical support to a trusted, expert partner.
Enhance
Provide consistent, 24/7 branded support to ensure your clients receive outstanding service every time.
Scale smarter with outsourced Helpdesk support—cut costs, focus on growth, and deliver 24/7 exceptional service to your clients.
One Unified Helpdesk.
Endless Possibilities.
Uptime’s unique White-Label Helpdesk provides seamless, 24/7 technical support tailored for MSPs. Our efficient solution ensures fast issue resolution, consistent reliability, and exceptional client satisfaction, taking the pressure off your in-house team and keeping clients happy every step of the way.
Tailored Helpdesk Options for Every Need
Our Helpdesk solutions are available in four distinct levels, offering flexibility to meet the specific demands of your business. Whether you need basic remote assistance or comprehensive 24/7 on-site coverage, we have a solution for you.
Helpdesk levels:
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Remote
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Onsite
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24/7 Remote
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24/7 Plus Onsite Support
Proactive Monitoring and Maintenance
Using best-in-class RMM tools, we monitor devices in real time, addressing alerts before they escalate into business issues.
Patch Management:
Windows OS devices are kept updated with best-practice patching settings. Failures are swiftly managed, and Mac support is available with a supplementary contract.
Automation and Remediation:
Our development team identifies recurring issues and automates resolutions to minimise downtime and improve efficiency.
Enhanced Reporting and Analysis
Monthly Reports:
Access detailed reports showcasing work completed, keeping you informed about our support and activities.
Best Practice Analyser:
Our experts review customer environments to recommend automation opportunities and address emerging security threats.
Quarterly Business Reviews (QBRs):
Schedule technical discussions and strategy sessions to align on goals and explore tailored recommendations for your customers.
Seamless Onboarding and On-Site Support
Streamlined Onboarding:
Our tried-and-tested processes ensure smooth integration. Partner onboarding includes up to six calls covering everything from product integration to documentation sharing. End-user onboarding leverages advanced tools to assess and optimize their environment.
On-Site Support:
For issues that cannot be resolved remotely, our nationwide team provides next-business-day on-site service (UK only), with location coverage confirmed during contract sign-off.
Discover how an outsourced helpdesk with Uptime could revolutionise the way your team works whislt delivering exceptional experiences that delight your clients every step of the way.
The Uptime Helpdesk Advantage
Uptime is uniquely focused on delivering channel-only Helpdesk solutions—it’s not an add-on, it’s what we do. Our white-label service integrates seamlessly, offering reliable 24/7 support and empowering MSPs to scale efficiently while focusing on their core business.
Exclusively Channel Focused and Fully
White-Labeled
Designed solely for MSPs, our fully white-labeled helpdesk seamlessly integrates into your brand, ensuring a seamless uplift in helpdesk resource and a professional, client-facing experience without compromise.
Seamless Integration and Proven Expert
Leadership
Our helpdesk integrates directly with your PSA, offering full visibility and control. Recognised as a premier provider for Helpdesk and NOC services, Uptime is a trusted name in the industry.
Round-The-Clock Global Coverage with Trusted Expertise
With helpdesk teams based in the USA, UK, and New Zealand, we provide round-the-clock support, backed by ISO 27001 and ISO 9001 certifications for security and quality assurance.
Connect with our team to explore what makes Uptime unique and discover exactly how we deliver exceptional value and performance.
Get in touch
