Implementing any Remote Monitoring and Management (RMM) platform is just the beginning; are you maximising its potential?
In our experience, 95% of the RMMs haven’t included the correct configurations. This blog post will discuss the common challenges Managed Service Providers (MSPs) face and how effective RMM Audits, Remediation, and Management can address these issues.
We often hear MSPs talk about the challenges they have had while dealing with RMM platforms:
They miss critical alerts due to high volumes of white noise.
They consistently have to divert the attention of skilled engineers from essential projects to address misconfigured RMM platforms.
Despite significant investments in the platform, issues include a need for more automation, poor performance, and increased security risks of the devices.
Step 1: Conducting the RMM Audit
Opting for our fixed-cost audit enables our experienced team to spend the necessary time assessing your RMM platform. Depending on the device count, this deep dive assessment typically takes around five business days. After evaluating the situation, we will provide a thorough report and recommendations for optimising and configuring your platform to maximise your return on investment. We will review these recommendations with you in a detailed review call and share the documents for your review. You can then conduct the remediation work internally or entrust it to us for a additional fixed cost, allowing your engineers to focus on critical tasks.
Step 2: Performing the Remediation
If you decide to entrust us with the remediation work, rest assured that you are in safe hands. Based on the recommendations outlined in our detailed RMM audit, we will review and execute the necessary optimisation tasks at a convenient time for you.
Step 3: Managing the RMM Platform
We offer management and management plus solutions to take your RMM to the next level. With our fully managed platform maintenance service, available at a fixed monthly cost, you can know that your RMM platform is always correctly configured and optimised.
Note: For comprehensive support, our management plus solution includes Network Operations Centre (NOC), our proactive support for your devices and servers, all in one place!